Rosie Tsao

Drug Product Investigation Group Lead

My Story at Ajinomoto Bio-Pharma Services

Why did you choose to work at Ajinomoto Bio-Pharma Services?

I heard about the great culture at the company when I was applying years ago. The company was a lot smaller at the time, and while there has no doubt been changes as a result of our growth, I’m happy to say that I still feel a sense of community with those I work with.

What has been your career path here?

I started as a Quality Assurance Assistant, and then moved into Document Control for a few years before my current position in the Investigations group (a department that didn’t exist when I first started). As I work on more complex investigations, it’s exciting to see the growth of our company and all of the work that’s been put into improving our processes and product quality.

What’s the most inspiring part of your job?

Everyone is directly or indirectly affected by disease and cancer. As the company expands, the breadth of products we are involved with allows our work to touch the lives of an incredible number of individuals all over the world.

What is special about the culture at Ajinomoto Bio-Pharma Services?

You can’t walk from one building to another without encountering a smiling face or a friendly wave from someone, whether or not you’ve ever met them. People from all departments and levels of the organization are approachable, and it’s easy to meet others with relatable hobbies and interests.

What have you gained from working here?

I’ve gained a deeper understanding of, not just GMPs, but the amazing amount of work it takes across multiple departments to safely manufacture high quality drug products. On a personal level, I also owe a lot of my professional growth and increased confidence in my technical skills to the company as well.

What advice would you give to recent new hires?

Part of working at a CDMO means that we have a variety of clients and products; with this diversity comes a multitude of challenges and expectations. Being adaptable to these differences yet steadfast in our expertise is important to our success.

More importantly, it’s essential to remember that every action we take and each piece of documentation we generate may significantly affect the people our products treat and beyond.

What is your favorite part about working here?

The variety of projects I am involved with, including the different people I get to meet as a result of that involvement. I am part of a team that often collaborates with other departments on complex investigations and I love that everyone has different experiences and perspectives. Each of us has something unique to bring to the table.

How do you help impact Ajinomoto Bio-Pharma Services mission and vision?

In order for the drug product we manufacture to have a positive impact on the patients they treat, we must ensure the processes by which they are manufactured are of the highest quality. My team works in conjunction with Manufacturing and Quality departments regularly to identify and implement improvements to our manufacturing processes and controls. The more we produce, the more opportunities we have to improve how we do it.

What is your hidden talent?

I currently play viola in a community orchestra. I also crochet large-and small-scale art installations.